Online Assistant
Welcome to the SimXPro Online Assistant.
This is SimXPro's first line of customer service, helping you find answers fast or reach our team directly whenever you need a hand.
Choose what matches your request
Pick a topic below to get fast, relevant answers before contacting our support team directly. It's the quickest way to find the help you need.
Still need us? Reach out directly
This assistant is your first line of customer service, guiding you to fast answers. When you'd rather talk to a person, the SimXPro team is a message away — reach us on Discord or WhatsApp for quick, personal help.
Submit a Request
Use one of our request forms below and our team will get back to you.
Browse request forms
Join our Discord
Chat with the SimXPro community and team in real time for quick answers.
Join Discord
Message us on WhatsApp
Prefer chatting on your phone? Send us a WhatsApp message and we'll respond fast.
Chat on WhatsApp
Need personal help?
If the assistant's categories and FAQs don't answer your question, you can submit a request form, message the team on Discord, or use the WhatsApp button on the site for direct one-on-one help.
Why this assistant exists
This tool exists to give you faster answers than a typical support inbox by surfacing common questions upfront, while still keeping real human help just one click away via Discord, WhatsApp or the request forms.
Prefer to browse more?
Explore the Shop or our Sim Racing Guides for product info and setup inspiration before reaching out. You might find exactly what you need.
General Request
Before submitting a general request, take a look at these common questions — you might find your answer right away.
R80 is entry-level, with a smaller footprint, fewer profiles, and the most affordable option. X80 is stronger and more modular, ideal for future upgrades. GT-RS is very rigid, with many connection points, a profile pedal deck included, a compact footprint, and an upgraded design. More profiles and connectors result in higher rigidity and price.
All SimXPro black profiles are anodized and powder coated, resulting in: higher scratch resistance, a deeper and more luxurious black finish, and a thicker coating with a smoother feel. All brackets use the same coating with a strip-textured finish.
Orders are normally processed the same business day if received before 12:00 PM (noon) CET. Depending on the courier's collection schedule and the transit time to your destination country, delivery can range from the next day for domestic orders to a few business days for international orders. All orders are shipped from our warehouse in the Netherlands, centrally located within the EU. Importantly, all our shipping prices already include all applicable taxes, duties, tariffs, and any additional surcharges, so there are no surprise costs or unexpected fees upon delivery.
No. Orders are processed immediately for fast shipping. Changes after checkout are not possible. Please double-check your order before completing checkout.
Only if you plan to use a shifter or handbrake. Recommended when using a heavy direct drive wheelbase, as it adds extra stability to the uprights.
Each product page includes detailed descriptions and images. Sim rigs also include a link to a full technical overview.
Restock dates are shown on the product page. We do not accept pre-orders. Please check the website regularly for availability.
Yes. Reviews can be found on YouTube, via SimXPro ambassadors, and on Instagram with customer builds.
No. Warehouse pickup is not available.
We offer fair pricing for everyone. Occasional discounts are available via sales, social media, and our email newsletter.
Order Request
Before submitting an order request, browse these common questions about order status, shipping, and returns. You might find your answer right away.
Orders are normally processed the same business day if received before 12:00 PM (noon) CET. Depending on the courier's collection schedule and the transit time to your destination country, delivery can range from the next day for domestic orders to a few business days for international orders. All orders are shipped from our warehouse in the Netherlands, centrally located within the EU. Importantly, all our shipping prices already include all applicable taxes, duties, tariffs, and any additional surcharges, so there are no surprise costs or unexpected fees upon delivery.
You can check the status of your order by logging into your personal account on our website. In your account, you can view your order history and see the current status of each order. Orders are normally processed within one to four business days. In most cases, the average lead time before shipping is two to three business days. Please note that weekends, public holidays, and national celebration days are not counted as business days. Orders placed late in the day are also not counted as a full business day. If your order has not been processed within seven business days from the moment of ordering, you can always contact us.
Orders shipped outside the European Union usually take longer to process and deliver. These shipments must go through customs clearance and need to be reported before leaving our warehouse, which can add additional lead time.
There is no need to worry. SimXPro orders often consist of multiple boxes. Due to the size and weight of aluminium profile boxes and seats, these packages are handled manually by carriers and can become separated during transit. In many cases, smaller boxes are delivered first. Larger boxes, such as profile packs or seats, may arrive one or two business days later, depending on your country and distance from the Netherlands. You can usually see how many packages your order includes by checking the shipping label on the box you received. Labels often show information such as '1 of 3', '2 of 3', or '3 of 3'. It is also possible that a shipment is marked as delivered while not all boxes have arrived yet. This status may only apply to one package and does not necessarily mean that the entire order has been delivered.
Please check your email for tracking updates and confirm the delivery address. It is also recommended to check with neighbors or a reception desk. In some cases, the package is at a local depot or another delivery attempt is scheduled, even if it is marked as delivered. Due to the size and weight of our packages, it is extremely uncommon for them to be lost.
Seats are shipped as cargo due to their size and weight and often take a few days longer to arrive than other packages. This is normal and nothing to worry about. If your seat has not received any tracking updates within ten business days, you can contact us and we will start an investigation. Before that time, we are unfortunately unable to open a claim.
This does not necessarily indicate a problem. A package may have missed a location scan, which does not affect delivery. Another possibility is that the shipment has been handed over to a local delivery partner. In some cases, further tracking with the local partner is not available. If tracking remains unchanged for five business days or longer, you may contact us.
You can track your shipment using the shipping email that was sent to you. If you cannot find this email, please check your spam folder, as the message contains active tracking links.
Please always double check your order details before placing your order. If you wish to cancel your order, payment transaction fees will be deducted from the refund amount. Bank transfers and iDEAL payments do not include transaction fees. Other payment methods, such as credit cards or PayPal, typically charge around 3% per transaction. These fees apply to both the original payment and the refund and cannot be covered by SimXPro.
Our development and production teams work hard to deliver high quality products at a competitive price. If you are not satisfied with your purchase or have a complaint, please contact us using the order form. We will review your request and work with you to find a suitable solution.
Reseller Request
Everything you need to know about SimXPro's reseller network, how our partnerships work, and how you can apply to join.
Yes. If you are interested in becoming a SimXPro reseller, we offer several cooperation models to fit different business types and experience levels.
We offer a dropshipping program, where you sell SimXPro products without holding stock. Orders are shipped directly from our warehouse, and you receive a reseller discount.
Yes. We also work with authorized resellers who keep their own stock and ship directly to their customers. This option is ideal for businesses with a showroom, warehouse, or strong local presence.
Yes. We support fast onboarding through the Shopify Collective plugin or Syncerize for other shops. This allows you to quickly start selling SimXPro products via your own store, either as a dropshipping partner or as an authorized reseller.
If you are interested in working with SimXPro, please send a request to info@simxpro.com. After reviewing your information, we will contact you to discuss the possibilities and find the cooperation model that best fits your business. When emailing us, please write an extensive description explaining your business and expectations.
Simrace Clubs
Everything you need to know about the SimXPro Simrace Club Program and how sim racing clubs can collaborate with SimXPro to support their communities.
SimXPro works together with sim racing clubs through a dedicated Simrace Club Program. This program is designed to support clubs, communities, and organizers while offering direct benefits to both club members and the club itself.
Each participating sim racing club receives a unique club code. When this code is used in our webshop, the customer receives a 5% discount on their purchase. At the same time, the sim racing club receives 5% of the total order value as cashback. This creates a win win situation, with a total benefit of 10% shared between the customer and the club.
The cashback earned through the club code can be used by the sim racing club to support its activities, such as prizes, league operations, events, or community projects. Our goal is to help clubs grow and stay active by giving something back to the community that supports sim racing.
If your sim racing club is organizing special events, such as tournaments, seasonal championships, or larger community races, you are always welcome to contact us. Depending on the event, we are happy to contribute with prizes, vouchers, or other forms of support.
We enjoy working closely with the sim racing community. If you run a sim racing club and would like to collaborate with SimXPro, please get in touch with us. We can also provide logos, branding assets, and design materials that you can use in livestreams, overlays, liveries, or promotional content.
Frequently Asked Questions
Browse by category to find quick answers about shipping, orders, and our products.
Shipping & Returns
Worldwide delivery, easy tracking, and hassle-free returns. Here's what to expect.
We ship worldwide, and typical delivery times vary by region. Enjoy free shipping on orders over €100, and rest easy knowing SimXPro covers all duties and tariffs so there are no surprise fees at your door.
As soon as your order ships, we'll send a tracking link straight to your email so you can follow your package every step of the way to your door.
You have a set window to return unused items in their original packaging. For full details on eligibility and timeframes, please review our refund policy page before sending anything back.
Yes. We ship worldwide, and because SimXPro covers all duties and tariffs, you won't pay any extra import charges no matter where you're racing from.
Orders
From changes and pre-orders to payment options, everything about placing your order.
If you need to make a change, reach out to us as quickly as possible via our request form, Discord, or WhatsApp. As long as your order hasn't shipped yet, we'll do our best to update it for you.
Yes! We offer pre-orders on select new products. Estimated ship dates are always listed on the product page so you know exactly when to expect your gear.
We accept all major credit and debit cards along with secure, trusted checkout methods so you can pay with confidence at every step.
Orders are normally processed the same business day if received before 12:00 PM (noon) CET. Depending on the courier's collection schedule and the transit time to your destination country, delivery can range from the next day for domestic orders to a few business days for international orders. All orders are shipped from our warehouse in the Netherlands, centrally located within the EU. Importantly, all our shipping prices already include all applicable taxes, duties, tariffs, and any additional surcharges, so there are no surprise costs or unexpected fees upon delivery.
Products
Warranty coverage, damaged items, and spare parts. Support for your SimXPro gear.
All SimXPro products are covered against manufacturing defects for a set period from your purchase date. If you run into an issue, just contact our support team to start a warranty claim.
We're sorry if that happens! Contact our support team immediately with photos of the damage via our request form or WhatsApp, and we'll get you a fast resolution.
Yes. We keep a range of spare parts and accessories available directly in our shop, so you can keep your setup running at its best.
Customer Support
Fast, friendly support
Free Shipping €100+
Worldwide, duties covered
Join our Member Program
Exclusive perks & rewards
Secure Payment
Safe checkout, every time